Terms and Conditions

ALL SALES ARE FINAL!

There will be NO refunds or exchanges issued for any purchased product unless the product is deemed to be defective by CTS Luxurious Collections LLC or applicable laws. If a product is defective, it must be shipped back to us within 30 days of purchase with all tags and wrappings attached before an exchange will be issued. Product(s) must be completely unused and unaltered in order to be reimbursed.

If your order is detected as fraud, the transaction will automatically be canceled. In event of Fraudulent Charges, Customer will be subject to a law enforced hearing upon company losing Funds or product.

Incorrect Address: If you provide an incorrect address at the time of purchase and your order has already been shipped, we are not responsible for any delays/non-receipt of package due to your error. Any issue with delivery must be taken up with the shipping carrier.

Custom Wigs: Custom wig orders can take up to 10 -15 business days before shipment. If order volume is high this may take up to 20 business days. We can not guarantee exact date of delivery. 

PLEASE NOTE: Once products have been shipped, we are not responsible for any issues that arise with lost, held, or stolen packages. Ownership of a package transfers immediately to buyer upon delivery of the package to the shipping carrier. PLEASE BE ADVISED THAT DELAYS CAN HAPPEN WHICH IS BEYOND OUR CONTROL. UNDER CERTAIN CIRCUMSTANCES SHIPPING CAN TAKE LONGER. WE DO NOT CONTROL THE SHIPPING CARRIERS. WE CANNOT CHANGE ANY ADDRESSES. BE SURE TO CHECK YOUR ADDRESS BEFORE CONFIRMING THE ORDER. IF YOUR ADDRESS IS INCORRECT, YOUR ORDER WILL BE CANCELLED.

CTS Luxurious Collections LLC, reserves the right at our discretion to make changes to prices, policies, sales, or any events.

Please check our page sporadically for updates and changes.